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Zapis ISO690
MARKOVIĆ, Suzana; RASPOR, Sanja
.
Measuring perceived service quality using SERVQUAL : #a #case study of the Croatian hotel industry
.
str. 195-209
.
http://www.fm-kp.si/zalozba/ISSN/1854-4231/5_195-209.pdf
.
ISSN 1854-4223
.